- Privacy Policy
This Privacy Policy describes how eleectra.com (the “Site”, the “App”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from the Site or the App.
For the purposes of the General Data Protection Regulation (“GDPR”) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”), the data controller is eleectra.com, established in Spain.

Collecting Personal Information
When you visit the Site or use the App, we collect certain information about your device, your interaction with the Site/App, and information necessary to process your purchases or provide you with our services. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.


Device information


Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, unique device identifiers, what pages, sites or products you view, search terms, and how you interact with the Site or App.


Purpose of collection: to load the Site/App accurately for you, to maintain the security of our services, and to perform analytics on usage in order to optimize and improve our Site, App, and services.


Source of collection: collected automatically when you access our Site or App using cookies, log files, web beacons, tags, pixels, local storage, and similar tracking technologies.


Disclosure for a business purpose: shared with our processor Shopify, as well as with analytics and hosting providers (such as Google Analytics and our web hosting provider) strictly for the purposes described above.




Order information


Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, debit card details, PayPal, Apple Pay, Google Pay and other payment methods that may be made available), email address, and phone number.


Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping or delivery, provide you with invoices and/or order confirmations, communicate with you about your order, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


Source of collection: collected directly from you.


Disclosure for a business purpose: shared with our processor Shopify, payment gateways (such as Stripe, PayPal, and similar providers), shipping and logistics providers, invoicing and accounting tools, and other service providers that help us fulfill orders and manage our relationship with you.




Customer support information


Examples of Personal Information collected: contact details (name, email address, phone number), details of your requests, messages or complaints, order or account information, technical information related to the incident (such as device data and error logs), and any other information that you choose to provide when you contact us.


Purpose of collection: to provide customer support, manage and respond to your requests, improve our services, and keep a record of communications for quality and training purposes.


Source of collection: collected directly from you when you contact us via email, contact forms, in-app messages, or other support channels.


Disclosure for a business purpose: shared with third-party customer support and communication tools (such as email providers, ticketing systems and live-chat providers), and, where necessary, with technical service providers assisting us in diagnosing and resolving issues.




Other information we may collect


Account data: login credentials (hashed), account settings and preferences.


Communication and marketing data: your subscription preferences, marketing consent, and records of your interaction with our newsletters or campaigns.


Offline data: information you provide at events, over the phone, or through offline forms, which is then input into our systems.


No purchased marketing lists: we do not buy third-party marketing lists or sell your Personal Information.

Minors
The Site and App are not intended for individuals under the age of 14. In accordance with Spanish data protection law (LOPDGDD), minors under 14 years of age cannot give valid consent to online services without the authorization of their parents or legal guardians.
We do not knowingly collect Personal Information from children under 14. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at ecmssuport@gmail.com to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:


We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy


We use payment service providers (such as Stripe, PayPal, and others as made available) to process payments securely.


We use hosting and infrastructure providers to host the Site and App and to store data securely within the EU/EEA or in other jurisdictions with adequate safeguards.


We use analytics and marketing providers (such as Google Analytics and advertising platforms) to understand how our services are used and to show you relevant content.


We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, court order, search warrant or other lawful request for information we receive, or to otherwise protect our rights, our users, or others.


We require all third-party service providers to respect the security of your Personal Information and to process it in accordance with applicable data protection law and our instructions.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.


We use Google Analytics to help us understand how our customers use the Site and App. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout


We may use third-party marketing and advertising platforms, such as Meta (Facebook/Instagram) Ads, Google Ads, and similar services. We share information about your use of the Site/App, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies, pixels, or other similar technologies (subject to your consent where required by law).


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by using the opt-out links for the services you use. For example:


Facebook: https://www.facebook.com/settings/?tab=ads


Google: https://www.google.com/settings/ads/anonymous


Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

http://optout.aboutads.info/

Using Personal Information
We use your Personal Information to provide our services to you, which includes:


Offering products and services for sale or use.


Processing payments and preventing fraud.


Shipping and fulfillment of your order, where applicable.


Providing, maintaining, and improving the Site and App.


Communicating with you regarding your account, purchases, or inquiries.


Keeping you up to date on new products, services, and offers, where permitted by law and subject to your choices.

Lawful Basis (EEA and Spain)
Pursuant to the General Data Protection Regulation (“GDPR”) and Spanish Organic Law 3/2018 (“LOPDGDD”), if you are a resident of the European Economic Area (“EEA”) or Spain, we process your Personal Information under one or more of the following lawful bases:


Your consent.


The performance of a contract between you and the Site/App.


Compliance with our legal obligations.


Protection of your vital interests.


Performance of a task carried out in the public interest.


Our legitimate interests, which do not override your fundamental rights and freedoms (for example, to maintain the security of the Site/App, prevent fraud, or improve our services).

Retention
When you place an order through the Site or use our services, we will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In particular:


Order and billing data may be retained for the periods required by Spanish tax and commercial law.


User account data will be retained while your account is active and, thereafter, for the time necessary to address potential liabilities.


You may request the erasure of your Personal Information as described in the “Your Rights” section below. In some cases, we may be legally required or permitted to retain certain data despite your request (for example, to comply with legal obligations or to defend legal claims).

Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:


Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.


Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information
Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”). We do not sell the Personal Information of minors under 16 and we do not offer any financial incentives related to the sale of Personal Information.
If this were to change in the future, we would update this Privacy Policy and provide you with all relevant information and opt-out options as required by applicable law.

Your Rights


GDPR / LOPDGDD (EEA & Spain)
If you are a resident of the EEA or Spain, you have the following rights under the GDPR and Spanish data protection law:


Right of access: to obtain confirmation of whether we process your Personal Information and, if so, to receive a copy.


Right to rectification: to request correction of inaccurate or incomplete Personal Information.


Right to erasure (“right to be forgotten”): to request the deletion of your Personal Information in certain circumstances.


Right to restriction of processing: to request that we limit the processing of your Personal Information in certain cases.


Right to data portability: to receive your Personal Information in a structured, commonly used and machine-readable format, and to transmit it to another controller where technically feasible.


Right to object: to object to processing based on our legitimate interests or direct marketing.


Right to withdraw consent: where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.


If you would like to exercise any of these rights, please contact us by email at ecmssuport@gmail.com. We may need to verify your identity before responding to your request.
Your Personal Information may be initially processed in Ireland by Shopify and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:

https://help.shopify.com/en/manual/your-account/privacy/GDPR


CCPA (California)
At the date of this Privacy Policy, our services are primarily directed to users in Spain and the EEA, and we do not meet the applicability thresholds of the CCPA. However, if you are a California resident and believe the CCPA applies to our processing of your Personal Information, you can contact us at ecmssuport@gmail.com to inquire about your rights and we will assess your request in light of applicable law.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.


Cookies Necessary for the Functioning of the Store
NameFunction_abUsed in connection with access to admin._secure_session_idUsed in connection with navigation through a storefront.cartUsed in connection with shopping cart.cart_sigUsed in connection with checkout.cart_tsUsed in connection with checkout.checkout_tokenUsed in connection with checkout.secretUsed in connection with checkout.secure_customer_sigUsed in connection with customer login.storefront_digestUsed in connection with customer login._shopify_uUsed to facilitate updating customer account information.


Reporting and Analytics
NameFunction_tracking_consentTracking preferences._landing_pageTracks landing pages._orig_referrerTracks landing pages._sShopify analytics._shopify_fsShopify analytics._shopify_sShopify analytics._shopify_sa_pShopify analytics relating to marketing & referrals._shopify_sa_tShopify analytics relating to marketing & referrals._shopify_yShopify analytics._yShopify analytics.


We may also use cookies and similar technologies (such as pixels and local storage) from third-party analytics and advertising providers, including Google Analytics and Meta (Facebook) Pixel, to measure the effectiveness of our campaigns and better understand how users interact with our Site and App.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website or App may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through sites such as:

https://www.allaboutcookies.org
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices, changes in applicable law, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you as required by applicable law (for example, by displaying a notice on the Site or App).

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your data protection rights, please contact us:


By e-mail: ecmssuport@gmail.com


By mail: ecmssuport@gmail.com



Last updated: 18 November 2025
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.
In Spain, you can contact the Agencia Española de Protección de Datos (AEPD) through its website:

https://www.aepd.es